Shopping Cart

FAQ

Frequently Asked Questions

HEMP

What is hemp?
Hemp (Cannabis Sativa), or industrial hemp, is a cannabis plant (from the Cannabaceae family) which is cultivated for industrial purposes. 

What is the difference between hemp & marijuana?
Hemp and marijuana are harvested for different purposes. Where the main difference is; industrial vs. recreational.
From marijuana you can get high, it is also used for medicinal purposes. 
Hemp is used for paper, clothing, food, CBD oil and more. And you can not get high from hemp.
Hemp is legal in most countries, when there is no more than 0,2 or 0,3 percent of THC in the products.
Marijuana is still federally illegal in most countries.

PRODUCTS

Do the products contain THC?
Sometimes there can be traces of THC found in hemp products, but no more than 0,2%. Otherwise it is not allowed to sell.
These amounts of THC will not have any effect, and will not make you high.

Do the products contain cannabis?
Yes, the products contain cannabis; hemp.

Are the products legal in my country?
That differs per country, it is best to check what the regulations are in your country.

Can I get high from the products you are selling?
No, you can not get high from these products.

What are Pop-Up Products?
You can read about our Pop-Up Products, here.

ORDERS

What will my package look like?
We pack your order in re-use packaging material (boxes), so every package will look a little different.

How will my order be send?
We send our packages through PostNL Delivery Service.

How long does it take to process my order?
We try our best to make sure your order gets processed within 24h.

SHIPPING

Do you offer free shipping?
We offer free shipping on orders from €150.-
Hempstory is a small business, that strives to make hemp well known and available to everyone. At the same time we really value sustainability and a green planet, which we think does not go hand in hand with consumerism these days. 
Free shipping is never free. If you want to read more on this topic, click here

To which countries do you ship?
Netherlands
Germany
Belgium
France
Luxembourg
Spain
Portugal
Italy
Austria
Greece
Poland
Denmark
Sweden
Finland

How long will it take to ship my order?
This depends on where you live. 
Usually within the Netherlands it takes 1-2 business days.
To other countries listed above it can take up to 6 business days.
We will add a track and trace code so you can track your shipment.
Please note that during the current situation regarding COVID-19 it might take a bit longer for your order to arrive - everyone is trying their utmost best to get your goods delivered to you - we hope you understand.

RETURNS

Do you offer free returns?
We do not offer free returns, for the same reason as mentioned above.
Hempstory is a small business, that strives to make hemp well known and available to everyone. At the same time we really value sustainability and a green planet, which we think does not go hand in hand with consumerism these days. 
If you want to read more on this topic, click here.

Can I return every product bought from your store?
Perishable goods such as food and other provision and magazines cannot be returned. 
We also do not accept products that are intimater, sanitary goods or personal hygiene products. 

Do I get a refund if I return my package?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 




If your question is not listed above, please read our Privacy Policy, Terms of ServiceShipping & Return Policy or Refund Policy. If you still did not find an answer to your question, please contact us at: contact@hempstory.nl